Check your network information and login credentials.Įnsure that the video doorbell is on the same network as your mobile device and that your Wi-Fi credentials are entered into the Arlo Secure app correctly. Make sure that your Wi-Fi router is working, and that other devices can connect to the Internet. Auryo says itzs offline when its not install#
Learn more: How do I install the Power Kit for my Arlo Essential Video Doorbell Wired? The proper voltage for the Arlo Wired Video Doorbell is between 16-24V AC.
Ensure the video doorbell is getting enough power and the power kit is installed correctly. If your Arlo Essential Wired Video Doorbell is offline and you need to reconnect it to Wi-Fi, follow these troubleshooting steps. For instructions, visit How do I reset my Arlo Essential Video Doorbell?Īrlo Wired Video Doorbell Offline (AVD1001) Troubleshoot a Wi-Fi connection. Try a factory reset to resolve internet connection problems. Try turning your video doorbell off and on to reset it: Make sure there is no obstructions or equipment that can interfere with the video doorbell and the SmartHub or Base Station. The maximum range is reduced by each wall, ceiling, or other major obstruction between the video doorbell and the SmartHub or Base Station. If possible, move your SmartHub or Base Station closer to the doorbell to increase the Wi-Fi signal strength. The video doorbell should be located within 300 feet (90 meters) from the Arlo SmartHub or Base Station. Move your SmartHub or Base Station closer to the video doorbell. Learn more: Are Arlo cameras weatherproof? We recommend an outdoor temperature range of -4F to 113F (or -20C to 45C). Temperature affects the doorbell and can cause it to go offline. Learn more: How do I charge my Arlo Essential Video Doorbell Wire-Free? If the LED is off and the video doorbell does not respond, charge the battery to 100%. Press the doorbell button and wait for the LED to illuminate. Verify that the video doorbell battery is fully charged. 
Learn more: My Arlo SmartHub or Base Station is offline how can I troubleshoot it?
Make sure the SmartHub or Base Station is online. If your Arlo Essential Wire-Free Video Doorbell is offline and you need to reconnect it to a SmartHub or Base Station, follow these troubleshooting steps: Troubleshoot a SmartHub or Base Station connection For instructions, visit: How do I reset my Arlo Essential Video Doorbell?. You will need to set up your Arlo doorbell again. WARNING: A factory reset deletes your video doorbell from your Arlo account. Try a factory reset to resolve internet connection problems. Perform a factory reset on your video doorbell. Remove the battery for 15 seconds, re-insert, and wait until the device comes back online. Try turning your video doorbell off and on to reset it: 
Make sure that there are no other equipment or major obstructions that can interfere with the video doorbell and the Wi-Fi router. The maximum range is reduced by each wall, ceiling, or other major obstruction between the video doorbell and the router. If possible, move your Wi-Fi router closer to the video doorbell to increase Wi-Fi signal strength. Temperature affects the device and can cause it to go offline. Check the outdoor temperature around the video doorbell. If the LED is off and the video doorbell does not respond, charge the battery to 100%. Press the video doorbell button and wait for the LED to illuminate. Verify that the doorbell battery is fully charged. Make sure that your Wi-Fi router is working, and that other devices can connect to the Internet. If your Arlo Essential Wire-Free Video Doorbell is offline and you need to reconnect it to Wi-Fi, follow these troubleshooting steps: Troubleshoot SmartHub or Base Station connectionĪrlo Wire-Free Video Doorbell Offline (AVD2001) Troubleshoot a Wi-Fi connection Learn what to do if your Arlo Video Doorbell or Arlo Audio Doorbell loses connection to Wi-Fi.
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